IT INDUSTRIES

• Security is supporting Staff – be helpful to enable production.
• Highly educated workers – upgrade our technical skills.
• Sanitized atmosphere – be neat and smart.
• Highly vulnerable – strict to exit / entry. Build layers of physical security – know location of sensitive work areas and system of protection.
• Data is asset – know frisking procedure and implement it strictly.
• Recreational areas / dining areas – be watchful for tress passers.
• Visitors may Steal – restrict their access to meeting tables – insist on registering identity – do not allow loitering, deposit electronic instruments at designated places as per company policy.
• VIPs and Cars – be strict with every one irrespective of rank / position. Seek support of top authorities to implement procedures.
• Over worked Employees in hurry – be courteous.
• Women Safety – know procedures and implement.
• Too many Drivers idling – keep them at places earmarked.
• Often standing duty for long hours – take it as a privilege, salary is better.
• Reduced Strength for Cost Cutting – do proper survey and convince requirement.
• Too many VIPs – insist on reporting to single point.

HOSPITALITY INDUSTRY

• High net worth customers have high expectations – pleasant behavior, good turn out and communications skill.
• Offering comforts to guests is the business – be alert smart and attentive.
• Guest may expect security to lift luggage – ask for porters and in rare cases, consider guests like own parents and act with respect.
• Vulnerable to terrorist attacks – check vehicles, under chassis and luggage thoroughly as per policy – study body language be quick to react, rehearse procedures.
• Traffic Management – perfect the drill of traffic control – co – ordinate with valet drivers.
• Drivers / Attendants – keep them at assigned places.
• Room Security – learn the procedures in the given situations.
• Thieves among the staff – insist on identity and try to learn areas of responsibility of all departments. Be alert and watchful.
• VIPs in Hotels – co – ordinate with local police.
• Fire Risk and Evacuation – learn procedures practice with equipments and rehearse.
• Loss of Stores / Laundry – insist on D.C. for returnable stores and proper accounting.
• Lady Staff – insist on lady Guards to frisk.

SCHOOLS / COLLEGES AND INSTITUTIONS

• Children are playful – they are used to respecting authority, display authority in proper uniform and conduct.
• Children can be mischievous – allow them to be, but watch out for risky games.
• Children are vulnerable – protect them by being strict and loving.
• Parents are demanding lot – insist on rules and be firm, yet polite.
• Everybody in a hurry – be alert and use whistles to park the vehicles in order – funnel into entry points.
• Susceptible to terrorist attack – do not allow unauthorized entry. Look for suspects – watch out body language and conduct.
• Admission time rush – Seek help of local police and co – ordinate – be impartial.
• Girls are vulnerable – segregate as per policy, watch out for Road Romeos.
• Entry / Exits to hostels – insist on identity of timing.
• Visitors – have strict gate control.
• Empty space after working Hours – Prevent infiltrations by anti social elements.
• Large Compounds can be den of anti social elements – Have coordinated patrolling schedules and irregular pattern.
• Annual Functions and celebrations – Know the events, location of events, timings, VIPs their arrival and departures and identity trouble makers.
• Adult students can be notorious – Build up evidence, report impartially and handle tactfully.
• Petty Politics of Staff in colleges – Identify own Controlling Authority and report to one point control.

Market:

G-FORCE SECURITY AND ALLIED SERVICES operates an integrated security business in all over Karnataka. The global security market is highly fragmented; there are national suppliers and our competitors are typically smaller local and regional companies. Leading security solutions that are innovative, reliable and efficient During 2016 we continued to embed a customer and market focused approach to sales operations

Customer relationships and service excellence:

And customer service management. In addition to adopting a standard sales management system we have established a Net Promoter Score model across the Group to measure and respond to customer satisfaction. Alongside these measures we continue to invest in strategic account management to ensure that we anticipate and serve our customers' needs.